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I forgot my password. What should I
do? If you have forgotten your account username or password,
send your Customer ID or Domain Name to Fast Track
Support and we'll send it to you at the email we have on file.
I forgot my Customer ID. What should
I do? If you still have the Customer Information email you received
when you first opened your Fast Track account, you can find your Customer
ID there.
If you don’t have a copy of this email, you can use your domain name or contact Fast Track customer support. How can I change my CPanel password? You can change your CPanel password from within CPanel.
The next time you log in to CPanel, you will use your new password. I’ve got more than one domain. How
can I set the default? If you have more than one domain with Fast Track, you will
need to log into CPanel using the username and pasword for the domain
you wish to manage.
How do I change my contact
information? If your contact information has changed, you can update
it by emailing the new information to Fast Track and requesting that we
make the changes.
How can I receive Fast Track’s newsletter? To receive Fast Track’s newsletter, go to www.ftproweb.com
and subscribe to our mailing list newsletter.
How can I change my billing
method? You change your billing method (credit card, check, money
order, paypal) by contacting Fast Track. Let us know what changes you
would like to make and we'll take care of the rest.
Can I change my billing cycle? If you are currently on the Starter or Basic Plans, you
are billed yearly. If you are on any of the other plans, you can select
a monthly, quarterly or yearly billing cycle.
To change your current billing cycle, contact Fast Track Billing with your request.. I need a statement for my account.
How can I get this? You can view and print statements for selected periods of
time. To obtain these statements:
If you are paying by check or money order, send your
payment to:
Fast Track Pro Web Services Attn: Billing Department PO Box 46185 Tampa, FL 33647 Be sure to include your Customer ID and/or domain name. Yes. You can change your hosting plan at any time you like.
However, some changes may require us to completely reinstall your account.
You will need to back up all of your files, including ecommerce files if applicable, as they will be deleted during the transfer to your new plan.
Who do I contact if I have questions
about my billing? If you have billing questions, you can contact Fast
Track’s billing department.
How can I find out what features are
included in my hosting plan? You can find out what features are currently included in
your hosting plan, as well what features are currently active, by logging
into CPanel.
I’d like to add new features to my
plan. How do I do this? To add new features to your current plan:
Can I remove features from my
plan? Yes. To remove a feature, Log into CPanel. Locate the feature
you want to remove and then click the corresponding Delete or Remove button.
If you are not sure about the removal process of a particular feature,
please contact Fast Track for assistance.
I need FrontPage Extensions. How can
I get these? To request that we install FrontPage Extensions on your
account:
If you have already added FrontPage Extensions but these have become corrupted, contact support Fast Track Pro Web Services support to have these reinstalled. I’d like to set up a new domain. How
can I do this? You can order a new domain by going to www.ftproweb.com/domains.htm
Phone support is not offered at this time. Fast Track Pro
Web Services does plan on launching phone support in the future.
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