Cube Cart FAQ

What is Cube Cart?
What types of merchant accounts can I use with Cube Cart to accept online credit card payments?
What are some of Cube Cart's features?
What photo formats does Cube Cart support?
Why doesn't Cube Cart support .GIF file formats?
How do I install Cube Cart?
I've installed Cube Cart. How do I login to the admin tool to add items?
What do all of the buttons on the left do?
How do I add a category to my store?
How do I add a product item to my store?
I have more questions regarding Cube Cart that aren't answered here. What can I do?


What is Cube Cart?

Cube Cart is an eCommerce script written with PHP & MySQL that allows the user to setup an online store. The user can upload and sell items from their online store and buyers can pay using credit cards and a number of online payment methods.

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What types of merchant accounts can I use with Cube Cart?
Cube Cart provides simple integration for 2Checkout, Authorize.net, WorldPay, PayPal, NOCHEX, E-Gold and other secure payment companies! There are others that will work with Cube Cart also, contact your Fast Track Pro Web Services representative to find out if your merchant account will work with Cube Cart.

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What are some of Cube Cart's features?
Easy install script
Multiple stores with one database
Multilevel categories so that products can be located easily and logically
Product search facility
Sale mode on/off
Store online/offline at click of a button with custom message
Customer login for easy repeat business
Temporary password generation if password is lost
Order history with current order progress
Add current page to browser favorites
Tell a friend about a particular product
Automatic thumbnail generation (GD 1.6 and higher required)
Add/Delete/Edit products and categories within admin.
Upload & delete category/product images in *.jpg, *.png or *.gif format
Statistics within admin displaying customers/hits/product popularity per month displayed graphically
Database backup facility
Shipping calculated per category for national and international orders
Cookies to remember customers shopping basket contents upon next visit
List of customers with search facility and ip address for security
Bulk e-mail facility via admin or e-mail dump for bulk e-mail software
Automatic printing of invoice/delivery sheets
Easy to customize site theme from settings
Pagination to avoid lengthy lists (e.g: << prev 1 2 3 next >>)

And a whole lot more...

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What photo formats does Cube Cart support when loading items?

Cube Cart supports .JPG, .JPEG and .PNG only. Currently, .GIF images are not supported.

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Why doesn't Cube Cart support .GIF file formats?

This is because there were license problems over the copyright of *.GIF files. Therefore GD by boutell.com does not support this. That's why CubeCart only allows png and jpg product image uploads. Patches are available to overcome this but are not legal in many countries and require root server access to install.

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How do I install Cube Cart?

There are instructions provided with the Cube Cart ZIP download file on how to install it on your server. You will need admin access to your web server and will need to setup accounts and databases prior to installing Cube Cart. Please follow their instructions entirely.

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I've installed Cube Cart. How do I login to the Admin tool to add items?

1. First, go to the link for your store's admin utility: http://www.your_domain.com/store/admin/login.php (where www.your_domain.com is to be your domain name)
2. Enter the username and password provided by Fast Track.

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What do all the buttons on the left do?

The Category: These are the groups that you divide your items into. (example, frames, complete bikes, parts, etc.)
1. Store Home: This is the link that will take you to your store's homepage.
2. Admin Home: This is the link that will be bring you back to the admin homepage.
3. Products: This is where you add individual items that you wish to sell. Items get added to a "category".
4. Categories: These are the "folders" where you will place individual items for sale. You usually will want to group similar items under one category.
5. Customers: This is where you will get your list of customers once your store is live. Everyone that orders signs in to order securely and their info is kept here. You can get mailing list info, purchase history, and everything about your customers here.
6. Documents: This is where you'd put documents such as your return policy, refund policy, privacy statements (you don't sell email addresses to others), and any other general info about your store's policies up online.
7. Orders: This is the heart of your operation once your store goes live. It's here that you'll see what orders you have waiting to be filled, one's that have been filled but need to be shipped, shipped orders, returns, etc.
8. Settings are the general settings for the web site. Shipping settings, payment gateways, web site color changes, text style, and other settings are made here. usually we'd work together to set these once and they are very rarely changed after that.
9. Security: Self-explanatory......this is where you'd set security settings for your website. This is also usually done once in the beginning and doesn't have to changed too often.
10. Help/Support: This is where you'd go for help and support about using your online store once it goes live. This takes you to the web site of the store developer.
11. Other buttons: The last 6 buttons are self-explanatory also. You can backup your online store's database, email your customers a sale notice, see your license info, etc.

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How do I add a category?

1. If you find you want to add an item, but don't have a category to put it in, you'll need to add a category.
2. Gather a image that you can use as a "sample" of what's in the soon to be category. You can also create a category without an image.
3. Click on the plus sign to the left of Categories in the menu.
4. Click Add.
5. Type in a category name of your choosing. (example, safety gear)
6. The next box asks if this is to be a "top-level" category or a category under another. (i.e. safety gear > knee pads)
7. Select Top-Level unless you want this category to be a sub underneath of another.
8. Next you select the image to use for this category if any.
9. Next you selct shipping charges either per shipment or per item. You do this for domestic shipping and international.
10. Select "Add Category" and you're done! Now you can add items to your new category by following the instructions above for "Adding Products".
.

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How do I add a product item to my store?
1. The first step to adding products is to select a category that the item needs to go into and gather a picture of the item to be added.
2. If you don't have a category for a particular item, you'll need to create one. See the "adding categories" section above. We'll assume here that you will be adding an item to a category that already exists for now.
3. To add a product, click on the plus sign next to the word "Products".
4. Click on "Add".
5. The Add Product window appears and here's where you add the info about the product such as item number, name, a description, normal price, sale price, what category it goes into, and what picture you will use.
6. You can add a product without a picture by the way. The "no image" photo will be used.
7. After you complete this section, click the "add product" button at the bottom of the page.
8. You will get the "product successfully added" screen. From here, you can choose to add another product, edit an existing one, or add product options.
9. Product options are such things as colors, sizes, etc. and can be set for each item you add to your store.

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I have more questions about Cube Cart that aren't answered here. What can I do?
Visit Cube Cart's support pages at http://www.cubecart.com/support.php or contact your Fast Track respresentative. You can also contact Fast Track support by clicking here.

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