POP3 (Post Office Protocol 3) is a protocol used for downloading email messages from an email server to your computer. With a POP3 email account, all of the email messages sent to your email address are stored on a POP3 mail server until you log on to the server and download the messages.

Fast Track provides at least three POP3 email accounst with every hosting plan. You can use CPanel4, Fast Track’s Web-based email application, to download your messages from the server or you can use a traditional email client such as Microsoft® Outlook®, Eudora® or Netscape® Communicator.

Spam is the term used for mass, unsolicited emails. Usually these are promotions or advertisements sent in “bulk” to the email addresses of people who have not requested this information. Fast Track strictly prohibits sending spam from any email address on our mail servers or advertising your Web site in other company's spam mail. For more information on our policy, visit www.ftproweb.com.

SMTP (Simple Mail Transfer Protocol) is a protocol for sending email messages across the Internet. It is used in conjunction with both POP3 and IMAP, protocols that enable you to download messages from a mail server to your computer. SMTP is used for outgoing mail while POP3 and IMAP are used for incoming mail. Fast Track does not support IMAP.

If you want to use an email client such as Microsoft Outlook or Netscape Communicator to send email messages, you will need to configure the client so that it connects to the correct SMTP mail server each time you send mail.

SMTP authentication is a way to ensure that outgoing emails are really being sent from you and not from someone else who has gained access to your SMTP server, such as a spammer. Each time you log in to your email client, you will need to be authenticated before you can send mail. All you need to do is check your email (that is, connect to the POP3 or incoming mail server). Once you do this, you will be authenticated for the entire time you remain signed on.

Email forwarding is a way for you to have email messages that are sent to one address automatically forwarded to a different address. For example, your customers may send all of their requests for information to the email address information@yourdomain.com. You could set up your email so that all of the messages sent to that address are automatically forwarded to your personal email account at yourname@yourisp.com.

Fast Track provides unlimited use of email forwarding. You can set up different forwarding addresses in CPanel4.

An email alias is a “virtual” email account. It enables you to use an email address that doesn’t really exist and have all the messages sent to that address routed to a real email account.

For example, you may want to provide a link on your Web site that enables visitors to send email to the Web Master, who is really you. You can use the email alias webmaster@yourdomain.com but have the email routed to your real email account.

You can also use email aliases to overcome problems with duplicate email addresses. If the email address you want to use is already taken, you can still use it as an alias and then route the email to a valid address.

Fast Track enables you to set up an unlimited number of email aliases.

An email autoresponder sends an automated email response to each incoming message that is sent to a specific address. For example, a potential customer may send an email to sales@yourdomain.com asking for more information about some of your products. You can have the autoresponder send a prewritten message back to the customer thanking them for their interest and letting them know that a sales representative will be contacting them shortly. This feature helps you to improve your company’s image, as your customers will know right away that you have received their email and that you are responsive to their needs.

Fast Track enables you to set up an autoresponder for each of your email accounts.

Fast Track Pro Web Services offers unlimited email accounts with all our hosting plans, except the Mini Hosting Plan, which includes three email accounts.

When you first activate your Fast Track account, one default email account is already set up for you. Please inform Fast Track of the email account names you require and we'll get them setup for you. You can view the details ofyour email accounst in CPanel4 by selecting the Mail Menu link.

If your plan includes unlimited email accounts, you can set these up in CPanel4 as well. The CPanel4 User Guide provides step-by-step instructions for creating and modifying email accounts.

If you would like to create additional email accounts, you can do so from within CPane4l.

Yes. Fast Track does offer a mailing list utility within CPanel4. For each mailing list you create, the Mail Manager utility allows you to manage your site’s list so visitors can subscribe to and unsubscribe. Mail Manager also provides other features such as archiving, mail-to-news gateways, integrated bounce handling and spam prevention.

You can create and manage your mailing list directly from CPanel4. The CPanel4 User Guide provides detailed instructions for using this utility.

You can change your email password in CPane4l. Click the Add/Remove link and then click the Change Password link next to the email accountyou wish to update. The next time you check your mail, you will use the new password. If you are using an email client such as Microsoft Outlook or Netscape Communicator, be sure you make the necessary changes to your connection information.

You can check your mail using a traditional email client such as Microsoft Outlook or Netscape Navigator or by using Fast Track’s Web-based email application.

WebMail enables you to check your email using your Web browser from any location as long as you have access to the Internet. One of the advantages of WebMail is that you can use WebMail and traditional email clients such as Outlook to check the same email account. So, when you’re in the office you can use your favorite email application, but when you’re traveling you can just log in to WebMail.

To use WebMail, simply point your browser to http://yourdomain.com:2082 and then log in using your username and password. Once logged in, click on the Mail Menu and then the Web Mail link.

If you want to use another email client you will have to configure it so that it can connect to the mail server. You will need to know your incoming (POP3) server name, your outgoing (SMTP) server name and your user name and password. Fast Track’s User Guides and Manuals provide detailed instructions for setting up the most common email clients.

Your mail box on the server can hold up to 10 MB initially. This includes both your messages and any attachments. Once you download your email to your computer, these messages are no longer in your mail box on the mail server and are not counted toward the 10 MB limit.

If you need additional disk space, you can increase your quota limit. Contact support@ftproweb.com for information on how to do this.

You can send and receive attachments up to 6.5 MB in size, as long as this does not cause your mail box to exceed the 10 MB limit. For example, if your mail box is currently at 2 MB, you could receive a 5 MB attachment. However, if your mail box is at 7 MB, a 5 MB attachment would be returned as undeliverable.

The mail server limits all outgoing and incoming emails to 10 MB. Keep in mind that attachments require additional overhead. So a 6.5 MB file attached may actually be 10 MB.

This occurs when you have not been properly authenticated. An SMTP authentication is required In order to prevent spammers from accessing the outgoing mail server and using your account to send spam. Each time you log in to your email client, you will need to be authenticated before you can send mail. All you need to do is check your email (that is, connect to the POP3 or incoming mail server). Once you do this, you will be authenticated for the entire time you remain signed on.

Yes. You can use CPanel4 to specify certain email addresses from which you want to block incoming mail. When messages from these email addresses arrive at the mail server, they will be returned to the sender automatically.